ORDERING
Please call us at 1-800-296-4008, or (757) 626-0001 in the Hampton Roads, VA area, to provide and receive the following information. We are here to take your call between 8AM and 5PM Mon-Fri EST. Outside of these times, please fill out our short contact form and a customer representative will contact you as soon as possible:

1. Item Number
2. Item description, including any modifications to the item as featured in the catalog.
3. Item Material/Color Number
4. Item Quantity
5. Colors, if applicable
6. Total cost including screen setup charges.

We will also need to discuss the following with you:

1. Artwork Criteria
2. Imprint Location(s)
3. Preferred shipping method and rates.
4. Preferred delivery date if a rush order.
5. Quote number, if applicable.

Screen Print/Cut Charges: For each hot stamped or screened imprint, a die will have to be created. With some suppliers, the only exceptions to these charges are for repeat orders with no changes to the die. Each supplier also has screen setup fees that vary from $30.00 to $45.00 per color. You will be notified of any irregular charges that may take place for your particular order.

Specific Use Date/Rush Orders: If the use date will require faster production than our normal turn around time of 10 to 20 days, please indicate this to your customer service reperesentative when calling for artwork and shipping details.

Acknowledgments: All orders receive an emailed acknowledgment. Please review your acknowledgment carefully and contact our customer service department immediately with any discrepancies. Unless we are notified immediately we are not responsible for any errors.

Artwork: See "Artwork General Requirements" for more details.

Cancellations: All orders are considered firm. If a cancellation is necessary, all work done to date wilt be billed accordingly.

Combined Quantity Pricing: In some ordering situations, combined quantity pricing Combine the quantity when ordering two or more products with same imprint to receive combined qty. pricing. Minimum quantity for each item ordered must be met. The copy must be exactly the same (including size) in order to receive this pricing. Combined quantity pricing does not apply to the running charges.

Less than Minimum Quantity: Some suppliers will accept less-than-minimum quantity orders, however pricing will affected in these circumstances. Please contact our Customer Service to obtain details in this situation.

Order Changes: If changes are made after an order is placed, additional charges may be incurred. Increases in quantity may require a separate order if work has begun on the original order. All order changes must be confirmed in writing or via fax.

Over Runs/Under Runs: We reserve the right to ship 5% over or under quantity. On custom jobs we reserve the right to ship over or under by 10%.

Production Time: Lead times listed below can be affected by seasonal fluctuations and order size. Imprinted orders: 10-20 days upon receipt of purchase order and camera ready artwork.

Proof: Lead time will vary depending on proof type chosen and quality of artwork submitted. Production time will not begin until proof has been approved.

Repeat Orders: Previous order detail, art, imprinting dies and screens are held for two years as a general rule. Depending on supplier, reorders are either not charged for die setting if using a previously ordered design or are charged a minimum resetting charge. Call us at 1-800-296-4008 or consult your customer service for details.

Returns: Un-imprinted merchandise may only be returned with supplier authorization. There will be a $35.00(G) re-stocking charge plus 10% of the net cost of the order.

Un-imprinted Merchandise: Depending on supplier, products shipped without imprint will be billed at the next higher quantity price break.

SHIPPING

Most orders are shipped directly from our suppliers. Thus, each uses various shipping methods and entities for their distribution with the majority using UPS. Your Commercial Advertising Representative will provide you with an accurate shipping rate to your preference at time of order.

Freight Claims: Freight Claims must be placed by the recipient. Merchandise is shipped at the buyer's risk with title passing to recipient at the FOB point. Commercial Advertising is unable to guarantee on-time delivery or the condition of goods delivered once merchandise is turned over to a recognized carrier. All claims for damaged freight must be made by the recipient against the carrier within 15 days. For UPS shipments, claims must be made by Commercial Advertising on your behalf within 10 days. Therefore, we must receive notice of your UPS claim in writing, within 7 days. It is essential that all original shipping cartons, packaging materials and damaged product be retained by the recipient until the claim is settled.

Split Destination Shipments: Split destination, $6.25(V) per destination when entire shipment is authorized to ship at one time. Shipments made at different times; $25.00(V) per release, minimum quantity 100 piece per release, to cover bookkeeping and warehouse costs. All shipments must be made within 6 months of original order.

Third Party Freight Billing: A processing charge of $3.35(C) per carton will be charged to cover paper work involved with third party freight billing.

MISCELLANEOUS

Substitutions: All orders are subject to availability of materials and component parts. Commercial Advertising reserves the right to substitute as necessary due to availability.

Trademarks: All copy or other material submitted by the customer for use by factory in producing the items ordered will be accepted by the factory as being submitted in full compliance with all applicable Laws regarding trademark, service mark, copyright, right of privacy, patent, contractual limitations or similar protection. Copy and trademarks illustrated in this catalog are used to demonstrate product imprinting. This does not constitute endorsement by any company of our product line.

Warranties: Watches carry a limited lifetime warranty against factory defects in material and workmanship, excluding crystal, bracelet, strap, crown, battery or wear to the case (See respective warranty enclosed with product for details), All other products carry a two-year warranty against factory defects in material and workmanship.